papal not transferring email address correctly

Hi, I have set up the papal plugin but it is not transferring to the correct paypal address. it shoud be xxx@111.222.org.uk
but misses off the .uk when registering with paypal.
I have checked that it is correct in the plugin details
Thank you

Hi Nick

Maybe it happens because you entered a wrong PayPal email in the event setting? Please edit the event, look at Advanced Settings tab, there is a parameter called Paypal Email

Check to see whether you entered a Paypal account there, if yes, remove it (so that the account entered in Payment Plugin will be used)

If the issue still not sorted, there must be something special on your site causing the issue. Please submit a support ticket sending us super admin account of the site and link to registration form so that we can check it

Regards,

Tuan

Hi Tuan,
Thank you for this. I checked what you said and I did have the addresses correct in the PayPal tab and also it was entered in the 'Advanced' tab of the event which I deleted. However I do have another extension for creating forms that uses PayPal that I have been developing and in there the address was wrong. I corrected it and now everything works perfectly!. I'm not sure which of the changes fixed my problem unfortunately, all working now.
Thank you for your assistance
Nick...

Hi Nick

I don't think the custom extension could affect Events Booking, so maybe it happens with the payment process of your different extension, not with Evens Booking

Anyway, it works OK now, so we are good

Regards,

Tuan