Checklist for Trouble shooting

  • Bob Nelson
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8 years 8 months ago #101741 by Bob Nelson
Checklist for Trouble shooting was created by Bob Nelson
Hello,

Just a quick ask for suggestions to look at when your registrants are not being saved. V2.14.5 with Joomla 3.7.3. Registrants are delivered to Paypal with correct totals, but none of their information is saved in Joomla itself.

Thanks!

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8 years 8 months ago #101744 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Checklist for Trouble shooting
Hi Bob

It is saved in database, but not visible until you make payment for the registration

If you want to see these records, go to Events Booking -> Configuration, find the config option Show Incomplete payment records, set it to Yes and these records will be shown

Regards,

Tuan
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8 years 8 months ago #101761 by Bob Nelson
Replied by Bob Nelson on topic Checklist for Trouble shooting
Tuan,

Worked perfectly, thank you!

Bob

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8 years 8 months ago #101762 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Checklist for Trouble shooting
Great. Thanks for confirming

Regards,

Tuan

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