how does the "DEPOSIT REMINDER" email works?

hi tuan, i wolud like to know how works the "deposit reminder" email? how is it triggered and when.

Hi Alejandro

It is handled by system plugin called ebdepositreminder. You can go to Extensions - Plugins, click on that plugin to edit. There is a parameter called Number Days. If you set to 5 for example, the reminder will be sent 5 days before the event started (compare the current date with event date)

Since it is a system plugin, it will be triggered when there is something access to your site (it can be a user access to the site or event seach engine bots).

Hope my answers are clear to you.

Regards,

Tuan

uhmmm thanks, if this email could be triggered 4 days (or x days) after the registration... that would be a NICE feature, is that possible?

perhaps send it manually like the notification mail....

Hi


At the moment, the system can only send reminder email before the event, not after. So in this case, Yes, maybe you should send it manually

Another option would be using a newsletter extension like ACYMailing to send emails. The idea is that you export registrants in Events Booking into CSV/Excel file, import it into ACYMailing newsletter list and use ACYMailing to send emails

That should work

Tuan

Alejandro Lagreca wrote: uhmmm thanks, if this email could be triggered 4 days (or x days) after the registration... that would be a NICE feature, is that possible?

I think there may be a misunderstanding of the purpose of the "Deposit reminder email". I use it for reminding people who have registered by paying an online deposit, to pay the remainder, x days before the start of the event. It seems to me like you want to accept registrants who agree to pay offline, and then you want to remind them to send the cheque? I guess it could work like that as well.

To send a second, more strongly worded reminder to pay (we don't accept payment at the events), I edit the email text, and then run the following SQL to reset the field which decides whether an email should be sent or not...
UPDATE `x_eb_registrants` SET `is_deposit_payment_reminder_sent`= 0
WHERE
`event_id` = 298 AND `is_deposit_payment_reminder_sent` = 1 AND `process_deposit_payment` = 0
I hate running raw SQL on the tables, so would love an improved deposit system to be implemented, which allows configuration of multiple reminders.


Like Tuan said, you could use Acymailing to send the emails. When somebody registers for one of my events, they are automatically signed up for one of my mailing lists (I needed to make code mods to EB so that only registered people and not including waiting list people were added to the mailing list). You can then setup AcyMailing to send a "campaign" email, for example 4 days after they register.

I'd love to see tighter integration between acymailing and EB. They could be a perfect marriage.

Will try to add support for more reminder remainder email (after event finished) if there are more customers requesting for it

Regards,

Tuan