Events Booking Update Package NOT WORKING

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8 years 9 months ago #99896 by skibacs
Update for the Event Booking Plugin from 2.11.2 to 2.14.5 not working in Joomla.

Please advise,

Thanks

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8 years 9 months ago #99901 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Events Booking Update Package NOT WORKING
Hello

Maybe it is because you didn't configure Download ID properly. Please follow the instructions at eventbookingdoc.joomservices.com/getting...on#use-joomla-update , then try again and let us know if it works

Regards,

Tuan

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8 years 9 months ago #99946 by skibacs
Replied by skibacs on topic Events Booking Update Package NOT WORKING
Hello Tuan,

Thanks for the reply. I checked the setting in configuration for the events and the id is correct. Not sure whey we cannot update. Additional thoughts?

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8 years 9 months ago #99963 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Events Booking Update Package NOT WORKING
Please check it again and make sure there is no space characters entered before/after the Download ID entered. If it still doesn't work, try to generate a new Download ID

And if still doesn't work, submit a support ticket sending us super admin account of your site so that we can check it directly on your site to see why it doesn't work and get it corrected

Regards,

Tuan

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8 years 9 months ago #99969 by skibacs
Replied by skibacs on topic Events Booking Update Package NOT WORKING
Hello Tuan - I actually just performed a download from OS solution/ MyDownloads and did a manual install/ upgrade. This seemed to have worked. Thanks again

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8 years 9 months ago #100009 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Events Booking Update Package NOT WORKING
OK. Next release, maybe you should submit a support ticket sending me super admin account of your site so that I can check to see why update from within Joomla update doesn't work

Download and update manually surely will work. But update from within Joomla is simpler, I think

Tuan

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