Wrong amount in email

Hi,

Situation:
Event registration: $1,000.00
Deposit: 33.33% = $333.30
Payment method: on-line (Authorize.net Dev test account)
Payment processing fee: 3.5%

When remainder payment is done on-line, it should be
Remainder ("due") amount: $666.70
Payment processing fee: $23.33
Total payable: $690.03

Indeed, this is the amount which Authorise.net correctly confirms in their email receipt.

EB's confirmation email*** puts as [AMOUNT] wrongly $678.36
To save you doing the math, this wrong [AMOUNT] happens to be the equivalent of $666.70 plus 3.5% of $333.30 !

Fix please. Thank you.


*** In the backend it's named "Deposit payment user email body" = 4th from the top. Of course, it is for the remainder payment and not for the deposit...

Guess it happens when I worked on fixing payment processing fee recently. I will have to review it again to fix it. Will try to work on it tonight my time

Tuan

Hello Thomas

Check your email to get the updated version, replace the [AMOUNT] tag in the message with [PAYMENT_AMOUNT] and it should work OK

Tuan

Tuan - will this also work for the issue I found back in March whereby I have a custom field setup which if selected applies a discount to the event. In my specific case this discount actually makes the charge free (event price £5, discount £5). In the confirmation email, despite the amount charged is zero it shows as £5.

In the ticket I raised you told me the only way of changing this so that the customer was not confused was to remove the section which says Price And Sub-Total.

It would be great if this will fix this, my client will be happy.

Please confirm and let me know how to obtain the version with this PAYMENT_AMOUNT field available.

Hello Richard

To be honest, I don't remember about this one, but look like it is unrelated. Maybe you can post a comment to your ticket so that I can look at it again and give you the answer

Regards,

Tuan

Tuan - Posted update to my ticket. Thank you.

Thanks. Will check and get back to you via the tickets system

Tuan