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[SOLVED] No processing fee for remaining amount?
- jkosick
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8 years 10 months ago #99695
by jkosick
Replied by jkosick on topic No payment processing fee for remaining amount?
ThomasM this extension has an enormous amount of features for the few dollars that it costs, and the support is outstanding for the price. When testing the extension I missed the issue with the payment fees because I didn't test it well enough. Had I found the issue I would have simply built in the fee I needed into the price. Tuan cannot foresee all the ways people will use all the different features together and test it to all extremes possible, while coding new features and maintaining the extension. It is really up to us to make sure the extension works as we want it to before putting it into production. Again EB is a fantastic extension for the price, similar booking sites with these kinds of features would costs thousands instead of forty bucks. Even huge software developers like apple and microsoft don't have this level of support like Tuan provides, I am for one very happy with the support I get and all the features EB has. I will always want more features and I need a few more features that I hope will be in EB3 to be completely happy, but I am happy nonetheless for what this extension costs, which is pennies compared to thousands that other booking systems cost.
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- ThomasM
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8 years 10 months ago #99699
by ThomasM
Replied by ThomasM on topic No payment processing fee for remaining amount?
Tuan,
I can do extensive testing only tomorrow (Friday) afternoon since I need to attend to other things till then, but will sure do so and report back.
jkosick,
I hear you and agree with some, but disagree in part. I frequently work with extensions anywhere from free to >$400 and, no matter what price, expect nothing other than them doing what they say they do. Had studied the market for Joomla booking apps carefully and chose EB after seeing active support here and reading the documentation... the latter saying it does this and that, which I had no reason to not believe, all of which I then came to expect, much of which I need for my current client project. Oh, and hardly any other booking app out there with this exact, needed feature set.
Don't get me wrong, I think in its core EB's a pretty good app, and the price is sure not bad, either. Actually, and that's my point, I believe it'd be worth at least 3 times its current price if, in addition to most of the core and the existing active support, it (1) did all it says it does flawlessly, and (2) didn't force site devs to spend so much time on language, layout, style. "Attention to detail", "better do less but really well", "call it a beta unless thoroughly tested"... any or all of this might be valid here, someone else be the judge.
I can't and won't go into more detail here and now and maybe not ever, but I think it's clear: you go for an app, invest time to study and configure it. One may cost a few more $, but it's quick up and in use without much time and effort spent. Another may cost less but you figure - always too late, haha - it takes days and weeks to polish and make it work fully to fulfil customers' needs and expectations.
I think it's easy to agree which is the better deal under the bottom line... you know why some expensive but more solid cars sell in larger numbers than much cheaper ones and have actually cost less in total over the years.
I'm now long and deep into EB, for my own reasons, and it's ok. I don't think I expect too much, plus I'm able and willing to help myself quite a bit and maybe also others on the way. Yep, sometimes I can't spend a day on finding a workaround for something that's been advertised as on board and ok, while Tuan should be able to pinpoint down to the culprit from the top of his head. I've read Tuan long before hitting the subscribe button here, I like him, his attitude and commitment, and wish he'll be able to charge "times 3" or even more one day soon and it being then an even much better bottom-line deal = value than today for him (in revenue from even more subscribers happily paying an even higher price) and all EB users. Which is why I already made another long post over in the wishlist forum.
Amen, haha.
Anyway, 'nuff said, gotta run. See you guys here soon, cheers!
I can do extensive testing only tomorrow (Friday) afternoon since I need to attend to other things till then, but will sure do so and report back.
jkosick,
I hear you and agree with some, but disagree in part. I frequently work with extensions anywhere from free to >$400 and, no matter what price, expect nothing other than them doing what they say they do. Had studied the market for Joomla booking apps carefully and chose EB after seeing active support here and reading the documentation... the latter saying it does this and that, which I had no reason to not believe, all of which I then came to expect, much of which I need for my current client project. Oh, and hardly any other booking app out there with this exact, needed feature set.
Don't get me wrong, I think in its core EB's a pretty good app, and the price is sure not bad, either. Actually, and that's my point, I believe it'd be worth at least 3 times its current price if, in addition to most of the core and the existing active support, it (1) did all it says it does flawlessly, and (2) didn't force site devs to spend so much time on language, layout, style. "Attention to detail", "better do less but really well", "call it a beta unless thoroughly tested"... any or all of this might be valid here, someone else be the judge.
I can't and won't go into more detail here and now and maybe not ever, but I think it's clear: you go for an app, invest time to study and configure it. One may cost a few more $, but it's quick up and in use without much time and effort spent. Another may cost less but you figure - always too late, haha - it takes days and weeks to polish and make it work fully to fulfil customers' needs and expectations.
I think it's easy to agree which is the better deal under the bottom line... you know why some expensive but more solid cars sell in larger numbers than much cheaper ones and have actually cost less in total over the years.
I'm now long and deep into EB, for my own reasons, and it's ok. I don't think I expect too much, plus I'm able and willing to help myself quite a bit and maybe also others on the way. Yep, sometimes I can't spend a day on finding a workaround for something that's been advertised as on board and ok, while Tuan should be able to pinpoint down to the culprit from the top of his head. I've read Tuan long before hitting the subscribe button here, I like him, his attitude and commitment, and wish he'll be able to charge "times 3" or even more one day soon and it being then an even much better bottom-line deal = value than today for him (in revenue from even more subscribers happily paying an even higher price) and all EB users. Which is why I already made another long post over in the wishlist forum.
Amen, haha.
Anyway, 'nuff said, gotta run. See you guys here soon, cheers!
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- Tuan Pham Ngoc
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8 years 9 months ago #99735
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No payment processing fee for remaining amount?
@jkosick : Thanks for your nice words. Events Booking is good, but it is not perfect (actually, far from perfect) and that's why I am constant working to improve it. We will need more time to get there, but it is getting better and better from time to time
@Both: I sent an version which I worked on to solve the issue to your email. For the time being, I want to make it works well for Individual Registration page. If you confirm that it works OK, then I will continue working on group registration during the weekend. So please check your email, get the updated version, upgrade it to your site, then check it and let me know the result
Regards,
Tuan
@Both: I sent an version which I worked on to solve the issue to your email. For the time being, I want to make it works well for Individual Registration page. If you confirm that it works OK, then I will continue working on group registration during the weekend. So please check your email, get the updated version, upgrade it to your site, then check it and let me know the result
Regards,
Tuan
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- ThomasM
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8 years 9 months ago - 8 years 9 months ago #99771
by ThomasM
The latest you've sent is working as it should re. this topic's title. So, this thread can be considered solved.
Thanks for getting it done so promptly.
Re. the point I made in my post here , I was wrong and you, Tuan, were right in your response. I apologise big time, I had spoken too soon, the error was on my side and due to my own code in a view override.
Your reply helped me to understand better and to improve my code. Again, very sorry for my mistake.
Replied by ThomasM on topic No payment processing fee for remaining amount?
Tuan Pham Ngoc wrote: @Both: I sent an version which I worked on to solve the issue to your email.
The latest you've sent is working as it should re. this topic's title. So, this thread can be considered solved.
Thanks for getting it done so promptly.
Re. the point I made in my post here , I was wrong and you, Tuan, were right in your response. I apologise big time, I had spoken too soon, the error was on my side and due to my own code in a view override.
Your reply helped me to understand better and to improve my code. Again, very sorry for my mistake.
Last edit: 8 years 9 months ago by ThomasM.
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