Registrant info missing

  • Candyce Rowlandson
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8 years 10 months ago #99548 by Candyce Rowlandson
Registrant info missing was created by Candyce Rowlandson
i have two new registrants on my event but the registrants page contains no information. payments were processed and it does show on the event that there are two registrants but i can't see who they are or the invoices. i tried selecting the event, i tried playing with the statuses but i can't get the registrant list to display any information at all.

Has anyone else had this issue since the recent update and is there something i am missing?

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8 years 10 months ago #99564 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrant info missing
Might be something special on your site causing the issue. We are going to check to see what's wrong with the data (might be a wrong setting or maybe registrants data don't have first_name field data for some reasons)

We will update you via support ticket

Regards,

Tuan

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