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Missing Invoices (PDF Generation)
- Christian Schönemann
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8 years 11 months ago #97463
by Christian Schönemann
Missing Invoices (PDF Generation) was created by Christian Schönemann
Hi,
i have just enabled the invoice setting with option "always generate invoice" but in the events i see the download link only on some attendees at the same event. Any idea why?
i have just enabled the invoice setting with option "always generate invoice" but in the events i see the download link only on some attendees at the same event. Any idea why?
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- Tuan Pham Ngoc
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8 years 11 months ago #97487
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Missing Invoices (PDF Generation)
Hello Christian
The extension only generate invoices for registration records which have payment amount > 0. Maybe it is because some of the registration doesn't include payment for some reasons?
Or someone uses online payment method such as PayPal and didn't make payment? In that case, the system doesn't generate invoice, too
Regards,
Tuan
The extension only generate invoices for registration records which have payment amount > 0. Maybe it is because some of the registration doesn't include payment for some reasons?
Or someone uses online payment method such as PayPal and didn't make payment? In that case, the system doesn't generate invoice, too
Regards,
Tuan
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- Christian Schönemann
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8 years 11 months ago #97506
by Christian Schönemann
Replied by Christian Schönemann on topic Missing Invoices (PDF Generation)
Hi,
I only have one payment method (Offline Payment). I compared the user details where it works and where not and don't see a difference... Both habe a transaction ID and Status "paid"...
Regards
I only have one payment method (Offline Payment). I compared the user details where it works and where not and don't see a difference... Both habe a transaction ID and Status "paid"...
Regards
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- Tuan Pham Ngoc
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8 years 11 months ago #97524
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Missing Invoices (PDF Generation)
You can submit a support ticket sending us super admin account of your site and tell me ID of the registration records which are having this issue
We are going to check to see why the issue happens and get it sorted
Tuan
We are going to check to see why the issue happens and get it sorted
Tuan
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