Missing Invoices (PDF Generation)

Hi,
i have just enabled the invoice setting with option "always generate invoice" but in the events i see the download link only on some attendees at the same event. Any idea why?

Hello Christian

The extension only generate invoices for registration records which have payment amount > 0. Maybe it is because some of the registration doesn't include payment for some reasons?

Or someone uses online payment method such as PayPal and didn't make payment? In that case, the system doesn't generate invoice, too

Regards,

Tuan

Hi,

I only have one payment method (Offline Payment). I compared the user details where it works and where not and don't see a difference... Both habe a transaction ID and Status "paid"...

Regards

You can submit a support ticket sending us super admin account of your site and tell me ID of the registration records which are having this issue

We are going to check to see why the issue happens and get it sorted

Tuan