#Registrants is wrong and exceeds capacity

  • Russell Noble
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9 years 3 months ago #92236 by Russell Noble
#Registrants is wrong and exceeds capacity was created by Russell Noble
Hi,
in backend view and front end view we have a number of event where the #Registrants exceeds the capacity, however upon investigation the number of registrants is incorrect.

For example, one event has Capacity Limit 80 but is showing 328 registrants. When I export the registrants I get 80 records.

Title Category Event Date Price Capacity #Registrants Access Published Hits ID
Rudolph's Revenge (2016) BA | Queensland 04-Dec-2016 6.00 80 328 Public Published 1372 278

Looks like something is wrong with how the count is happening?

Version 2.10.2

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9 years 3 months ago #92263 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic #Registrants is wrong and exceeds capacity
Hi Russell

That is strange. Could you please submit a support ticket sending us:

1. Super admin account of the site

2. Link to the event detail page

I will check to see why there is much difference like that and get it sorted

Regards,

Tuan

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