Registrants showing for next years event ?

  • Richard
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9 years 3 months ago #91870 by Richard
I have recreated similar events to be held at same venues next year as this year and the players that registered for the events this year are shown as registered to attend the same event next year - im starting to get emails from them asking what is going on.

I dont want to delete the registrants really, how can i stop them being shown as attending the new event please?

www.singlefiguregolfer.co.uk/the-sfg-tour-2017

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9 years 3 months ago #91878 by James Riley
Replied by James Riley on topic Registrants showing for next years event ?
The only time I've had this happen is when I updated an existing event to new dates and saved it, instead of clicking the [save as a copy] button to create a new event.
When a person registers, the Registrant record that is created contains the Event ID#. When you create a new event, there would be no Registrants with that Event ID associated because that ID was not in use before. If you updated an existing event, then all those Registrants are still associated with that event and they will receive notifications, etc, because according to the database they are registered for that event despite the new dates.

James Riley .: EventBooking user since 2014 ::: JoomDonation user since 2016 :.
.: grfx & web design / IT / AV @ St. Therese Institute of Faith and Mission, Bruno, SK, Canada :.
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9 years 3 months ago #91897 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrants showing for next years event ?
For the new event, please make sure it has an unique/new alias with the old event and it should work well

The other option would be go to Events Booking -> Configuration, look at SEF router settings tab, set Insert Event ID parameter to Yes and you won't have to worry about unique alias

Tuan
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9 years 3 months ago #91901 by Richard
Replied by Richard on topic Registrants showing for next years event ?
Thanks i have "saved as copy" all the ones that had registrants so all is well now.

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9 years 3 months ago #91932 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrants showing for next years event ?
Great. Happy to hear that

Tuan

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