Understanding email flow

Hi everyone,

I went live with my EB-powered site last week, and it is great overall. However, I have difficulties to follow who gets which emails, and I do not find any documentation on this.

Here is my setup, what I want to achieve: my client, the site owner, should get all booking-related emails, and additionally there should be emails sent to other persons on a event basis. So my setup is like this:

Configuration - Mail settings - Notification emails: site-owner@domain.com
[single event] - Advanced settings - Notification emails: event-specific@domain.com

Now, what happens is this: I myself, the admin and creator of an event, receive the registration emails, and (hopefully) the event-specific people as well, they are placed in the email header as TO. The site-owner does not receive anything. Even worse, when registrants reply to the booking confirmation, they send the mail to me, the admin and creator of the event.

This might not necessarily be a bug, but it is hard to distinguish the flow of information here, and as the site is live, I need to rely on the correct information flow.

So here's my questions:

• Looks like the creator of an event is always notified. Can I change this? This is nice for a small business where one person does everything, but our setup is different, as I expained above
• the general notification mails do not arrive. why?
• how do I change the standard reply-to adress for notification mails?

Many thanks, Johanna

Hello,
in EB configuration, under mail settings, I guess you should set "Send notification emails" to "Only send emails to registrants", the default is "Enable" and then admin and registrants would receive the email.

Sincerely,
Leo

Hi Leo,

OK, great, I will try this. So you suggest that "Only send emails to registrants" actually means "Send email to everyone except the event owner"? That would sort of be a function that I was looking for, albeit under a very misleading header. As I said, my site is live, and I cannot fool around with the registration process.

I'm still pretty much in the dark about the whole email flow, I would really appreciate it if someone could shed some light on this. Here's my current settings, see screenshot, but to little effect:

- The administrator is replied to by registrants, not the FROM email
- The notifications are not sent to this adress (but to the event-specific adresses)
- And could someone in the know confirm that "only registrants" does not break the whole notification settings?

Thanks, Johanna

For the record, as this topic didn't get me anywhere, I have now added a joomla user for my client and have manually set ownership of every event ("Created by" in the right misc column) to this account. I am still pretty much in the dark about the email process, but that seems to be just me