Notification email not working

Hello,

When a user registers for an event, the notification email address configured isn't getting emails notifying them of the new registration.

The user gets the registration email, but I also need to send a notification to an email alias of that user registering for the event, and this is not working.

I've tested that I can send a normal email to the address configured in "Notification emails".

I've tested that users are getting confirmation when registering for an event.

i've configured "Notification emails" under configuration of "Components > Event Booking > Configuration".

Am I missing something?
Thanks,
Mike

Hi Mike

Maybe you entered a different email in the event? Please edit the event, look at Advanced Settings tab, find the parameter Notification emails, make sure it is empty?

I am thinking that you entered a different Notification Emails for the event and that's the reason causing the issue. Could you please check?

Regards,

Tuan

No sir, that configuration is blank.

Hi Mike

Try to change it to a different email. If it still doesn't work, submit a support ticket so that I can check it directly on your site for you

Tuan