Use custom fields in reminder messages

We offer online courses where the course link is specific to each user. We have added a custom field OnlineMeetingLink, and now want to include that information in the customer's reminder email. How can we do that? The list of available tags under 'Emails and Messages' doesn't include that new field for Reminder Email', even though it does for the admin notification email.

Thanks!
Paul

It turns out that the new custom field OnlineMeetingLink is included in the [Event_Details] data, but without any field title or description. How can I turn that on so customers will know what they're seeing?

You should use [REGISTRATION_DETAIL] tag in this case. Maybe the title of the fields are not being showed because your site is multilingual website but you haven't translated title of these custom fields into all languages yet? Look at eventbookingdoc.joomservices.com/multilingual and you will see what you need to translate to make the system works well with multilingual

I think that's the reason of the error. Please check it and get back to me so that I can check it further if needed

Tuan

Thanks, Tuan. I added a translation for language en-GB and that UK field title now appears. It appears that my emails are using the en-GB (English-UK) translation, despite the fact that my Joomla site and my browser default to en-US or US-English. Where do I set the default language for the component, and particularly for the email messages?

Is there any way to re-send the reminder email for my test registrant and event? I tried changing the Remind Registrant days and disabling/enabling the plug-in but nothing triggers the reminder. Is there any way to test what we're doing here?

Thanks again. I appreciate the help!
Paul

Hi Paul

You will need to run a SQL command to update the data in #__eb_registrants table

UPDATE #__eb_registrants SET is_reminder_sent = 1 WHERE is_reminder_sent = 0

(Need to replace #__ with the correct database table prefix on your site)

After that, the system should re-send reminder emails to these registrants

Tuan

Tuan Pham Ngoc wrote: Hi Paul
UPDATE #__eb_registrants SET is_reminder_sent = 1 WHERE is_reminder_sent = 0
Tuan

I think that query should be the other way around.UPDATE #__eb_registrants SET is_reminder_sent = 0 WHERE is_reminder_sent = 1

Yes. The query Donal mentioned is correct. Sorry for te typo, I must be tired at that time

Tuan

Thanks, Tuan and Donal. That solved my problem.

Paul

Great. Thanks for confirming

Tuan