Downloading of PDF invoices

  • Tim Stöhr
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9 years 7 months ago - 9 years 7 months ago #85513 by Tim Stöhr
Downloading of PDF invoices was created by Tim Stöhr
Hi Tuan.
I have not checked the downloading of pdf invoices in a very long time but today I have seen that it is not possible to download the invoices anymore (it used to do it perfectly).

Any ideas why? Or how I can find out what is the problem?
Last edit: 9 years 7 months ago by Tim Stöhr.

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9 years 7 months ago #85548 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Downloading of PDF invoices
Hi Tim

I have no clue. Maybe something change on your site / server and it causes the issue. When you download the invoice, do you see any error messages ? Please let me know so that we can look at it further

Regards,

Tuan

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9 years 7 months ago - 9 years 7 months ago #85597 by Tim Stöhr
Replied by Tim Stöhr on topic Downloading of PDF invoices
Yeah the only error I see is "Network failure", however that error is not given by joomla but by the browser. and yes, I am connected to the Internet :).
Last edit: 9 years 7 months ago by Tim Stöhr.

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9 years 7 months ago #85776 by Tim Stöhr
Replied by Tim Stöhr on topic Downloading of PDF invoices
Has there been any news?

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9 years 7 months ago #85780 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Downloading of PDF invoices
Hi Tim

Please submit a support ticket sending us super admin and FTP account so that we can check it. As this is an issue only happens on your site / server, we need to check and solve it directly on your site

Tuan

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9 years 7 months ago #85798 by Tim Stöhr
Replied by Tim Stöhr on topic Downloading of PDF invoices
Hi, just remembered that some develloper included the custom fields customisation into the invoice generation. I will ask him to repair the bug.
Thanks

Tim

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9 years 7 months ago #86063 by Tim Stöhr
Replied by Tim Stöhr on topic Downloading of PDF invoices
Hi Tuan,
We have found out what the problem is and it is not a problem of my dev. The download works perfectly on firefox, edge and Internet explorer but not on Chrome.

What is the problem?
Thanks
Tim

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9 years 7 months ago #86205 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Downloading of PDF invoices
Hi TIm

Really don't know what would be the reason of the error as it is working well here for us in all browsers :(. Any chance you can setup original version of Events Booking on the same server and test the invoice to see whether you get any issue with it?

Tuan

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