Ongoing PayPal failures

We are running an events program and it is simply impossible to get a paypal transaction to clear. Access is set to Public, registration is set to Guest, PayPal plugin is set to Guest. I have written about this before, even opened tickets, and still this aggravating problem continues. Can you provide an actual working fix? I cannot believe our frustrated clients - all of them engineers - don't know how to use PayPal. This is a major headache for me, and frustrating for our customers and visitors. :dry:

eb 1.7.1
j 3.4.8

link to site - you have access from previous ticket #25773

What would be useful is a 'start over' button that clears everything, including that stupid session cookie

Hi

1. You should set PayPal payment plugin to Public instead of Guest

2. You are using a very old version (1.7.1), it is a quite old version, so if you can upgrade to latest version, that would be easier for both of us

3. What's the actual problem ? Users could not complete PayPal transaction ? or they make payment but the registration record is still Pending? What's the actual issue in this case?

Please let me know so that I can answer you further

Regards,

Tuan

Thanks for your reply.

When users go to paypal, they get a warning that users must be logged in to access PayPal. (We don't manage a user community so no one has an account.)

Previously, when this happened, changing registration to 'guest' solved this problem. I can put it back in public at your suggestion. I was also wondering if the problem might be that the access on the menu item was public though the plugin was 'guest,' so I was toying with the idea of setting the menu to 'guest' as well.

That's completely controlled by PayPal, and Events Booking has no control over it, sorry

It seems you want your users to be able to Pay by credit card instead of creating a PayPal account. If so, please see this topic on PayPal forum www.paypal-community.com/t5/How-to-use-P...pal-users/td-p/35817

Tuan

Another reason to switch to stripe.

thanks.

If you can, Stripe is supported in Events Booking, too.

Just please note that you need to have an SSL certificate for your site to use Stripe

Regards,

Tuan

Are you sure about SSL? I manage two websites that are not SSL (https) and they work fine.

They work fine, but it is not safe for your customers. The reason is because if you don't have an SSL certificate, your customers customer credit card data won't be encrypted while transfering over internet, and someone can (in theory) stolen these credit card data

Regards,

Tuan

And I stand corrected - both sites have been converted to SSL (which we did when we installed Membership Pro).

At any rate, getting the SSL certificate is not a problem. Thanks again for your help.

: )

Here's an update - not SSL. From the stripe website:


Stripe.js is served only over TLS.
All of our official libraries connect to Stripe's servers over TLS and verify TLS certificates on each connection.
Your Dashboard is always served over TLS.
More information about Stripe's general security is available on our security page.

Due to the POODLE security hole, Stripe no longer uses the SSL protocol.