Custom Fields (Dependant) not working translation

  • Vincent Schuurhuis
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9 years 5 months ago #72398 by Vincent Schuurhuis
Custom Fields (Dependant) not working translation was created by Vincent Schuurhuis
I have created several custom fields.for our registration.
The first field is a List with value Yes-No
When the user selects Yes an additional textbox and/or listbox must be displayed.
In the base language this is working, but for a translated 2nd language the additional textbox/listbox is not displayed.
The field values in the first fields(Yes/No) are translated, visable and selectable but the 2nd, 3th field will not be shown, I think this is alsothe problem because the text does not match the selected value in the dependant field.

Another strange item is when I copy the values from the Custom field to the translated Values, the additionals fields are also not shown on selecting the proper value.

Am I missing some options or are dependant translated fields not possible.

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9 years 5 months ago #72422 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Fields (Dependant) not working translation
Hi Vincent

I guess I will have to check the data you setup directly on your site to see what's wrong and get it sorted. Could you please submit a support ticket giving us access to your site, the link to the registration page and explain what's wrong so that we can check and solve it?

Regards,

Tuan

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  • Vincent Schuurhuis
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9 years 5 months ago #72447 by Vincent Schuurhuis
Replied by Vincent Schuurhuis on topic Custom Fields (Dependant) not working translation
Hi Tuan,

I have solved the incorrect behaviour of the Custom Fields.

Due to some changes in the names and values of the custom fields, there seems be be broken a link somewhere. By only (re)saving the dependant field did not work. When we cleared all the dependant checkboxes, saved and then reapplied the proper dependant options the behaviour is as it was designed by you.

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9 years 5 months ago #72464 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Custom Fields (Dependant) not working translation
OK. Thanks for the update Vincent.

Regards,

Tuan

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