Not Receiving Notification Emails

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9 years 6 months ago #71688 by toad78
Not Receiving Notification Emails was created by toad78
When users register for an event, notification emails are not being received (to a variety of email address of different domains). The server the site is sent from says that it was sent, but no emails are being received. I even checked the SPAM folders: Nothing.

What could be the problem?

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9 years 6 months ago #71689 by toad78
Replied by toad78 on topic Not Receiving Notification Emails
I was able to change the FROM address and run another test, solving the problem.

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9 years 6 months ago #71702 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Not Receiving Notification Emails
Yes. That might be the solution. The extension rely on your mail server for delivering the email and sometime, your mail server might not allow sending email from a specific email

Usually, the solution would be changing the from email (or empty it) so that the system will use the From Email which you entered in Configuration of Events Booking and it will work well

Regards,

Tuan

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