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Confirmation e-mail to groups not working.
- Brian
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10 years 6 months ago #69323
by Brian
Confirmation e-mail to groups not working. was created by Brian
I am attempting to resend confirmation e-mails to groups and I am getting an error. Any ideas?
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- Tuan Pham Ngoc
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10 years 6 months ago #69338
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Confirmation e-mail to groups not working.
Hi Brian
We only allow re-send email to the group billing person, not group member. So select the Group Billing record to re-send email and it will work well
Tuan
We only allow re-send email to the group billing person, not group member. So select the Group Billing record to re-send email and it will work well
Tuan
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10 years 6 months ago #69373
by Brian
Replied by Brian on topic Confirmation e-mail to groups not working.
''So select the Group Billing record to re-send email and it will work well''
Can you explain this?
Can you explain this?
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- Tuan Pham Ngoc
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10 years 6 months ago #69392
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Confirmation e-mail to groups not working.
Hi Brian
When someone perform a group registration for n members, there will be actually (n + 1) records stored in the system:
1. One for group billing information
2. Each group member will have a registration record.
The extension can only resend email to the group billing record (to the user who perform the group registration), not group members record. So you will have to select the billing record to resend the email
Please make a screenshot of the registrants page (backend) and I will tell you what's the billing record which you can select to re-send email
Tuan
When someone perform a group registration for n members, there will be actually (n + 1) records stored in the system:
1. One for group billing information
2. Each group member will have a registration record.
The extension can only resend email to the group billing record (to the user who perform the group registration), not group members record. So you will have to select the billing record to resend the email
Please make a screenshot of the registrants page (backend) and I will tell you what's the billing record which you can select to re-send email
Tuan
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