Confirmation e-mail to groups not working.

  • Brian
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10 years 6 months ago #69323 by Brian
I am attempting to resend confirmation e-mails to groups and I am getting an error. Any ideas?

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10 years 6 months ago #69338 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Confirmation e-mail to groups not working.
Hi Brian

We only allow re-send email to the group billing person, not group member. So select the Group Billing record to re-send email and it will work well

Tuan

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  • Brian
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10 years 6 months ago #69373 by Brian
Replied by Brian on topic Confirmation e-mail to groups not working.
''So select the Group Billing record to re-send email and it will work well''
Can you explain this?

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10 years 6 months ago #69392 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Confirmation e-mail to groups not working.
Hi Brian

When someone perform a group registration for n members, there will be actually (n + 1) records stored in the system:

1. One for group billing information

2. Each group member will have a registration record.

The extension can only resend email to the group billing record (to the user who perform the group registration), not group members record. So you will have to select the billing record to resend the email

Please make a screenshot of the registrants page (backend) and I will tell you what's the billing record which you can select to re-send email

Tuan

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