Duplicate booking

  • jkosick
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10 years 8 months ago - 10 years 8 months ago #66304 by jkosick
Duplicate booking was created by jkosick
I had a user accidentally book the same event twice as I did not have the prevent duplicate bookings turned on.

The problem is that there seems to be no way to fix the duplicate booking from 2 to 1 in the component? I had to adjust the price and booking in the database. Am I missing something or does this feature not exist?

Thank you
Last edit: 10 years 8 months ago by jkosick. Reason: typo

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10 years 8 months ago #66308 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Duplicate booking
Hi

Fix duplicate booking mean deleting one of the registration record? Or could you please explain more details about it so that I can understand your actual problem and find a solution ?

Tuan

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10 years 8 months ago #66326 by jkosick
Replied by jkosick on topic Duplicate booking
The number of registrants was showing as 2 for a single registrant with double the fee. I can only assume that there was a qty of two in the cart and they didn't realize it. So when they notified me of the qty issue I couldn't find a way to change the number of registrants. There was only one booking, but two registrants. I didn't see a way of fixing this except to alter the database. I attached a screen shot.

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