No registrant displayed from backend

  • Dave
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10 years 9 months ago #64733 by Dave
Hello, I have created some events and some people already registered.

Only group registration is possible.

When I go to the registrants page THERE ARE NO registrants:
awesomescreenshot.com/09f503hnc2

and, when an email is sent to the administrator or the registrant there is no DATE of the event written inside.

How can I solve these two problems?
thanks

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10 years 9 months ago #64758 by FrankM
Replied by FrankM on topic No registrant displayed from backend
Set "Include Group Members Records in registrants management " in configuration to "Yes" and you will see the records.

Productiv: Joomla 3.5.1 / EB 2.4.3 / PHP 7.0.5
Testsys: Joomla 3.5.1 / EB 2.4.3 / PHP 7.0.5

Sorry, english isn't my native language.

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10 years 9 months ago #64767 by Dave
Replied by Dave on topic No registrant displayed from backend
Hello FrakM and thanks for your answer. I realize I have not expressed myself clearly enough.

I have set the "Collect Members Information in Group Registration" to NO because I absolutely do not need all the people's data. I am just asking for the data of who is booking.

Yes, I have set "include group memebres records in registrants management to yes. awesomescreenshot.com/078504tx2d

So when I go to the registrants page in my Joomla backoffice I would like to see the number of registrants for that specific event and the person that registered.

awesomescreenshot.com/0c8504ut3b

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10 years 9 months ago #64769 by FrankM
Replied by FrankM on topic No registrant displayed from backend
ok, i think i understand now.

Set "Include Group Billing Records in registrants management " to "Yes"

Productiv: Joomla 3.5.1 / EB 2.4.3 / PHP 7.0.5
Testsys: Joomla 3.5.1 / EB 2.4.3 / PHP 7.0.5

Sorry, english isn't my native language.

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10 years 9 months ago #64796 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No registrant displayed from backend
Set "Include Group Billing Records in registrants management" config option to Yes as FrankM mentioned should solve the issue with the registration record from backend. Please also note that your event is a paid event, you need to pay for the registration before the record is being displayed from backend of your site

Regards,

Tuan

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10 years 9 months ago #64815 by Dave
Replied by Dave on topic No registrant displayed from backend
Ok, thanks.

@FrankM I have set the option Include Group Billing Records in registrants management to YES but still my registrant page is blank.

@Tuan Well the event is not free because when the customer will reach the point of sale they will have to pay. So should I still set the event as free and hide the text FREE? how do I set an event as free by the way?
thanks

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10 years 9 months ago #64816 by Dave
Replied by Dave on topic No registrant displayed from backend
I have upgraded the component and now the registrant correctly displays. Thanks for your help.

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10 years 9 months ago #64862 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No registrant displayed from backend
Great. Thanks Dave for the update

Tuan

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