EB issue after installation

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11 years 2 months ago - 11 years 2 months ago #55707 by Antreas
EB issue after installation was created by Antreas
Hello Tuan.

I have a question regarding events booking component.

The installation was succesfull.

Then i went to Configuration Functions :

Before using the extension, you need to access to Configuration function of the extension to change configuration data to meet your purpose.


Configuration -> General Tab, working as expected but the other Tabs : Themes, Waiting List Fields, SEF Router Settings & Invoice Settings, not oppening at all. When i click on each of them, do nothing. It just stay to the same General Tab, but Url in address bar change from "...administrator/index.php?option=com_eventbooking&view=configuration" to "administrator/index.php?option=com_eventbooking&view=configuration#invoice-page".

Am i missing something?

P.S.
Currently the component installed on a local pc (xampp) for testing purposes, before it goes live.
Currently the program have no categories or events created.

Thanks
Last edit: 11 years 2 months ago by Antreas.

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11 years 2 months ago #55731 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic EB issue after installation
Hi Antreas

From what I see, it seems the reason of the error is because you are not using isis template (Joomla 3 default template) from back-end of your site, so twitter bootstrap is not loaded and it causes this error ?

Could you please switch to use isis template (maybe you are using Hathor template) and it should work well

Tuan

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11 years 2 months ago #55760 by Antreas
Replied by Antreas on topic EB issue after installation
Hello Tuan.

I forgot to say that currently i'm using Joomla 2.5.28 and EB v. 1.6.9

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11 years 2 months ago #55782 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic EB issue after installation
Ah, sorry. Could you please submit a support ticket sending us super admin account of your site? I am going to check to see what's causing the issue and get it corrected for you

Tuan

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11 years 2 months ago #55825 by Antreas
Replied by Antreas on topic EB issue after installation
Hello Tuan, but as i said, the component for testing and modifications purposes installed local on xampp.

Please can you figure out what am i missing? The installation was succesfull with no errors.

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11 years 2 months ago #55829 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic EB issue after installation
Hi Antreas

I am sorry, I don't have any clue about this issue and none of customers had issue like this before, so I don't know how to guide you to solve it

Therefore, you will need to setup your site to a temp server so that I can check it directly to see what's the issue and get it sorted

Or maybe you can make a back up of the site and send it to me (via email or you upload it somewhere and send me the link to download) so that I can check it

Tuan

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