Incomplete PayPal Registrations Recorded

When we use PayPal as a payment option and the individual does not complete the PayPal transaction a record is recorded in the eb_registrants data table with Payment_method = PayPal and Payment_status = 0. The transaction does not appear in the Registrant Management screen and no confirmation or admin notification emails are sent -- good.

We use a 3rd party report generator to make registration reports available from the front-end for our event managers. We do not use the EB registration report download as we need front-end download with the ability to control view and download access. Also, the EB download includes a column for any heading custom fields in the report. We are changing our report query to exclude records the unpaid PayPal records, but it would be better if those incomplete transactions were not recorded.

Joomla 2.25.57
Event Booking 1.6.6

Thanks for any help you can give us on this matter.

On another matter, how should I contact you about paid customization for features we need.

Thanks,
Tem

Hi Tem

You are correct. The records is being records before registrants are redirected to Paypal, so the record is available in the database but Events Booking doesn't count them as registrants

If you use 3rd report tool, you will need to control it yourself. Instead of gettings all records, just get the record has published = 1 or payment_method="os_offline" and that should solve the issue

Tuan