Approving participants, paying with 2Checkout

  • Rasmus Larsen
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11 years 6 months ago - 11 years 6 months ago #49950 by Rasmus Larsen
Approving participants, paying with 2Checkout was created by Rasmus Larsen
Hi Tuan,

When my visitors pay for the event with 2Checkout, they don't get the confirmation-email I have designed in Event Booking, where the information about the event and payment type and the like, are on. How do I get it send that mail?
Last edit: 11 years 6 months ago by Rasmus Larsen.

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  • Tuan Pham Ngoc
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11 years 6 months ago #49962 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Approving participants, paying with 2Checkout
Hi Rasmus

Could you please check and let me know the status of the payment record ? Pending or Active ? Please let me know so that I can check it further.

Regards,

Tuan

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  • Rasmus Larsen
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11 years 6 months ago #49975 by Rasmus Larsen
Replied by Rasmus Larsen on topic Approving participants, paying with 2Checkout
The registrant gets put in the database as pending, but don't receive the mail from event booking. Also, the administrator does not get a mail, saying that there is a new registrant.

Is it because the 2CO-plugin is in testmode?

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11 years 6 months ago #50023 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Approving participants, paying with 2Checkout
Hi

It should work well in test mode, too. Could you please submit a support ticket sending me super admin and FTP account of your site? I will have to check the logs to see what's wrong with the payment and get it corrected/

Regards,

Tuan

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