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Registration issues
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14 years 1 month ago #4397
by Synapse
Registration issues was created by Synapse
Hey Tuan,
I am having a few issues with registrations, and they don't seem to be consistent across categories...
If (for one event in category CRS) I click the register button, it goes to the registration page. I enter my details and click "Registration Confirmation" which goes to next screen. Then I click "Process registration" and I get a white screen.
However!
In Training category, I click on Register(Individual) and I get a white screen, with plain text labels and text boxes for input... there is no styling and no buttons etc...
In this same category, group registration works until registration confirmation, then same issue as above.
Please advise urgently as the site is due to go live on Monday!!!
I am having a few issues with registrations, and they don't seem to be consistent across categories...
If (for one event in category CRS) I click the register button, it goes to the registration page. I enter my details and click "Registration Confirmation" which goes to next screen. Then I click "Process registration" and I get a white screen.
However!
In Training category, I click on Register(Individual) and I get a white screen, with plain text labels and text boxes for input... there is no styling and no buttons etc...
In this same category, group registration works until registration confirmation, then same issue as above.
Please advise urgently as the site is due to go live on Monday!!!
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- Tuan Pham Ngoc
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14 years 1 month ago #4401
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Registration issues
Hi
It seems you are using an old version of the extension . I sent you the latest version via email, please get it and update to your site. After that, everything will work as expected .
Regards,
Tuan
It seems you are using an old version of the extension . I sent you the latest version via email, please get it and update to your site. After that, everything will work as expected .
Regards,
Tuan
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14 years 1 month ago #4415
by Synapse
Replied by Synapse on topic Re: Registration issues
The version you sent me is the same as I already had installed (1.1.0)
I uninstalled and re-installed, but still have the same issues.
Cheers,
Brett
I uninstalled and re-installed, but still have the same issues.
Cheers,
Brett
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14 years 1 month ago #4416
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Registration issues
Hi Brett
It must be something special on your site . Could you please submit a support ticket contains FTP account and Joomla administrator account of your site so that I can check and fix it for you ?
Thanks ,
Tuan
It must be something special on your site . Could you please submit a support ticket contains FTP account and Joomla administrator account of your site so that I can check and fix it for you ?
Thanks ,
Tuan
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14 years 1 month ago #4419
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Registration issues
Hi Brett
I just went to your site, installed the latest version of the extension and It is all working fine now. Please go to your site to check it and confirm it works .
Thanks ,
Tuan
I just went to your site, installed the latest version of the extension and It is all working fine now. Please go to your site to check it and confirm it works .
Thanks ,
Tuan
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14 years 1 month ago #4420
by Synapse
Replied by Synapse on topic Re: Registration issues
Hi Tuan,
Thanks for your prompt and EFFECTIVE support.
The module is working fine now
Can you please advise what was wrong with the installation?
Thanks again!
Thanks for your prompt and EFFECTIVE support.
The module is working fine now
Can you please advise what was wrong with the installation?
Thanks again!
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14 years 1 month ago #4421
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Registration issues
Hi Brett
As I said, you didn't have latest version of the extension on your site .(You had version 1.1.0, however, it is not the latest build ) .
Hope you will help me by giving my extension a 5 stars rating and a nice review at
extensions.joomla.org/extensions/calenda...s-registration/13701
Thanks ,
Tuan
PS : More features will be added to the extension, so please keep an eye on our site for future releases !
As I said, you didn't have latest version of the extension on your site .(You had version 1.1.0, however, it is not the latest build ) .
Hope you will help me by giving my extension a 5 stars rating and a nice review at
extensions.joomla.org/extensions/calenda...s-registration/13701
Thanks ,
Tuan
PS : More features will be added to the extension, so please keep an eye on our site for future releases !
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