Missing email

  • Lars Nielsen
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11 years 7 months ago #48356 by Lars Nielsen
Missing email was created by Lars Nielsen
Hi.

Sometimes there is not sent email to nor admin or user who sign up for an event. Any ideas?

Best regards, Lars

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11 years 7 months ago #48364 by Tony
Replied by Tony on topic Missing email
This happened to me today. I (as the admin) got about 3 of the first 25 registrations today. Since then I have gotten them all. I hope the users got their emails even if I didn't.

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  • Tuan Pham Ngoc
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11 years 7 months ago #48383 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Missing email
Hi Tony

The system rely on your mail server for sending mails, so if your mail server didn't work at the time for some reasons, both you and your registrants won't receive email.

If you haven't received any emails before, there might be something wrong with mail settings. But if you received some of them and not some of the others, mostly the issues come from your mail server. You can contact your hosting provider and ask them to check the emails log to see whether the emails are sent or not

Tuan
The following user(s) said Thank You: Tony

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