Any one else experiencing slow support response??

For some reason I can't save the changes made to the "upcoming events module." Whenever I set the module position to a new position and select the save or save/close, the changes are not sent updated on the webserver. Also, the CSS for calendar is not formatted correctly it's not positioned properly and it's too big. Support has been super slow.
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Hi Cole

I am sorry. I had a family work, had to go home and just come back to Hanoi (where I work this evening). Please submit a support ticket and I will check and reply you on tomorrow.

BTW, have you submitted support ticket before ? I remember I answered all the support tickets before I left the office (on Thursday afternoon - about 48 hours before), so I don't know why you said support is super slow ?

Tuan

I just looked at the support ticket system and see your response (on Thursday night my time) with your site information. I will check and solve the issue on tomorrow morning/

Sorry for the inconvenience.

Tuan

Hi Code

I replied the support ticket from yesterday asking for more information about the issue. Have you received my response via support ticket ? Maybe you have problem with your email and didn't see our response ?

Tuan

I am experiencing very slow support as well. I have submitted a ticket and have responded to questions but days have gone by with no response.

Hi Scott

I see why your ticket has not been answered. For some reason (maybe it is a bug in our support ticket system), your ticket remains "REQUIRE FEEDBACK" and I don't see it when I login to check support ticket.

So although I reply to support tickets everyday, I don't see your ticket and don't work on it . I am going to work on it now. But it might take few hours to get it completed as it require modification to code of several files to get it works in the way you want.

Please wait for me

Tuan