Sending mail in Up-coming Events and Contact Us

  • Fe Samala
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11 years 10 months ago #42784 by Fe Samala
I seem to have a problem related to sending out mail in two separate modules. In the EB Upcoming events module the Invite Friend button is activated and in the Contact Form module the Send Reply to Submitter is also activated. Both return with messages that invitation and mail has been sent but the recipient doesn't mail in either event. Am I missing a configuration somewhere?

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  • Tuan Pham Ngoc
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11 years 10 months ago #42799 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Sending mail in Up-coming Events and Contact Us
Hi

Maybe the mail server on your site doesn't work. Could you please go to Users -> Users Manager, create a new user to see whether that user receives email or not ?

Regards,

Tuan

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11 years 10 months ago #42806 by Fe Samala
Replied by Fe Samala on topic Sending mail in Up-coming Events and Contact Us
The mail server is working because it sends the appropriate email when the contact form is submitted and when an event registration is completed. It is just the one button that don't seem to work: Invite Friend and the check box in the contact form Send Reply to Submitter.

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11 years 10 months ago #42835 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Sending mail in Up-coming Events and Contact Us
That's strange. Could you please submit a support ticket sending us admin and FTP account of your site so that we can check to see what's wrong and get it corrected for you.

Regards,

Tuan

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