Paypal not redirecting on new user signup

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12 years 6 months ago #36690 by Josh
It works fine on the existing users. If you go to westernarkansasrunners.com/index.php/com...gister&id=1&Itemid=0 and try to signup as a new user it just goes to a blank screen and never directs to paypal.

It does work like I said if it is an existing user.

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12 years 5 months ago #36747 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Paypal not redirecting on new user signup
Hi Josh

It seems there is something special on your site causing this issue. Could you please submit a support ticket sending us admin and FTP account of your site so that I can check and correct it for you ?

Regards,

Tuan

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11 years 1 week ago - 11 years 1 week ago #60083 by Niko
Hi, I have exactly the same problem.
Is there something I can do by myself?
Regards,
Niko
Last edit: 11 years 1 week ago by Niko.

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11 years 1 week ago #60093 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Paypal not redirecting on new user signup
Hi Niko

Usually, with the javascript conflict like that, we will have to check and solve the issue ourself. So please submit a support ticket sending us super admin account of your site so that we can check and solve it for you

Tuan

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11 years 1 week ago - 11 years 1 week ago #60196 by Niko
I opened a support ticket and OS Solution Team immediately solved the problem (special thanks to Hungvd!).
The solution in my case was quite simple... they simply turned off captcha in the component configuration, because in my system the captcha plugin was turned off
Last edit: 11 years 1 week ago by Niko.

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11 years 1 week ago #60203 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Paypal not redirecting on new user signup
Thanks Niko for confirming that it is working well now

Tuan

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