Error on Terms & conditions fix causes Error 500

  • Barry Tandy
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12 years 5 months ago #35421 by Barry Tandy
I was getting an error when trying to view the terms and conditions for an event and found the fix advertised on the forum, so applied the fix as per the instructions, but now get an Error: 500 when clicking on the confirmation button. I have attached a screen shot of the error.

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12 years 5 months ago #35465 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Error on Terms & conditions fix causes Error 500
Hi Barry

I think you can simply login to your account, access to My Downloads menu item, see your order, download latest version and upgrade it to your site.

This issue with terms and conditions popup was fixed about one or two weeks ago

Tuan
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12 years 5 months ago #35470 by Barry Tandy
Hi Tuan

I tried doing that, but when I purchased the extension it was done using a different email address (from the same domain). Is it possible that I would be able to request the updated version to be resent to my address (barry@zilla-consulting.co.za) or would I need to request it from the other address (info@zilla-consulting.co.za)?

I would also ned to ensure that the upgrade does not affect any of the existing events and bookings made on my site.

Thanks

Barry

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12 years 5 months ago #35493 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Error on Terms & conditions fix causes Error 500
Hi Barry

I found the order and assigned it to your account. You can now login, access to My Downloads menu item, see the order and download it from there !

Regards,

Tuan

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12 years 5 months ago #35516 by Barry Tandy
Thank-you very much for that. The upgrade process seemed to go through smoothly, but I am not getting various other issues.

1. When clicking on the Terms and Conditions, I no longer get a 500 error, but now I get a 404 error (screenshot attached)
2. If I am on the check-out page and I click on modify cart and then add more events, I am getting a 500 error (screenshot attached)

Would it be easier if I supplied you with access to my site so you can have a look around to see what's wrong?

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12 years 5 months ago #35541 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Error on Terms & conditions fix causes Error 500
Hi Barry

Please submit a support ticket sending me admin and FTP account of your site so that I can check the issue and get it sorted directly on your site.

Regards,

Tuan

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