some customer receive a white page

  • Olivier Frascone
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11 years 10 months ago #35399 by Olivier Frascone
some customer receive a white page was created by Olivier Frascone
I don't know why, but some of my customer who register for my event receive a white page as result of registration.
One of my customer give me the link to the page :
www.day.motoraddict.be/accueil/registrat...tion_code=9l1lPhRV85
And effectively, it's a white page.
Could you help to solve this problem ?
Regards,
Olivier

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  • Tuan Pham Ngoc
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11 years 10 months ago #35467 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: some customer receive a white page
Hi Oliver

Please submit a support ticket sending us admin and FTP account of your site. We will check and solve the issue for you.

Maybe you should download latest version and upgrade to your site first 1

Tuan

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  • Olivier Frascone
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11 years 10 months ago #35480 by Olivier Frascone
Replied by Olivier Frascone on topic Re: some customer receive a white page
Hi, it's already upgraded.
For 10 customers, 4 have this problem.
I will submit the ticket now.
Regards,
Olivier

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11 years 10 months ago #35491 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: some customer receive a white page
Hi Olivier

I upgraded your site to latest version of the extension and It seems the error is gone. Could you please check it for all customers again ?

Tuan

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