PayPal not recognising email and password

Hi, I have one event setup and people are reporting that PayPal is not recognising their email and password and reporting them to be incorrect even though they know they are not...is this a common problem?
Can someone tell me why it's is happening please?
Regards
Neil

Hi Neil

I think in this case, you will need to contact Paypal and ask them about. The login process at Paypal is handled by Paypal, not by my extension.

Also, I haven't heard about issue like this before.

Regards,

Tuan

Thanks for the speedy reply, this is happening to more than one person, it not everyone, that's why I think it's related to the extension...what could be wrong?
Regards
Neil

As I mentioned before, this is handled by Paypal. Events Booking has no way to change the way Paypal handle the login process, so it must be something with Paypal.

You (or maybe your customers) will need to ask Paypal about this.

Tuan

I will check with PayPal and come back to you, thank you

OK Neil !

it seems the issue might be caused as the paypal plugin was showing test mode, I had set the payment options up in the event itself, it states in the event advanced settings 'Please choose the payment methods you want to use. If you don't choose any payment methods here, all published payment methods will be used'
But doesn't mention taking the plugin out of test mode....

Oh

I am sorry. I think customers should know that they will have to update the plugin to Live mode when using Paypal in Live Mode. Thanks for pointing it own !

Tuan