Problem with custom field with group registration

  • Patrick
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12 years 8 months ago #30415 by Patrick
Hello

I did set up a custom field.
The field is a yes/no question. When a registrant selects yes, then he will be charges 10.00. When the registrant selects no, the fee will be 50.00. This works great when using single registration.

I do have however a problem. I just had the following situation:

Somebody is registering a group of total 4 persons, and the custom field is selected every time with yes. So at the end, the result look like this:

The person who was registering the group gets a total amount of 60.00. But it should be 40.00. The Problem its, the system calculates, or ads the 3 group members again, because the answer in the custom field is yes (10.00).

I hope I was able to explain the problem.
Looking forward to getting a solution to this situation.

Sincerely
Patrick

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12 years 8 months ago #30440 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Problem with custom field with group registration
Hi Patrick

I believe it is just something wrong with your settings. Could you please submit a support ticket sending me administrator account of your site so that I can check and correct the setting for you ?

Regards,

Tuan

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12 years 8 months ago #30707 by Patrick
Thanks for the quick reply.
Actually I found the solution. You where right, it had to do with the setting. I just needed to adapt the billing/profile field setting.
It's woking now the way I want.

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12 years 8 months ago #30755 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Problem with custom field with group registration
Great. Thanks for the update !

Tuan

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