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Problem with custom field with group registration
- Patrick
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12 years 8 months ago #30415
by Patrick
Problem with custom field with group registration was created by Patrick
Hello
I did set up a custom field.
The field is a yes/no question. When a registrant selects yes, then he will be charges 10.00. When the registrant selects no, the fee will be 50.00. This works great when using single registration.
I do have however a problem. I just had the following situation:
Somebody is registering a group of total 4 persons, and the custom field is selected every time with yes. So at the end, the result look like this:
The person who was registering the group gets a total amount of 60.00. But it should be 40.00. The Problem its, the system calculates, or ads the 3 group members again, because the answer in the custom field is yes (10.00).
I hope I was able to explain the problem.
Looking forward to getting a solution to this situation.
Sincerely
Patrick
I did set up a custom field.
The field is a yes/no question. When a registrant selects yes, then he will be charges 10.00. When the registrant selects no, the fee will be 50.00. This works great when using single registration.
I do have however a problem. I just had the following situation:
Somebody is registering a group of total 4 persons, and the custom field is selected every time with yes. So at the end, the result look like this:
The person who was registering the group gets a total amount of 60.00. But it should be 40.00. The Problem its, the system calculates, or ads the 3 group members again, because the answer in the custom field is yes (10.00).
I hope I was able to explain the problem.
Looking forward to getting a solution to this situation.
Sincerely
Patrick
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- Tuan Pham Ngoc
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12 years 8 months ago #30440
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Problem with custom field with group registration
Hi Patrick
I believe it is just something wrong with your settings. Could you please submit a support ticket sending me administrator account of your site so that I can check and correct the setting for you ?
Regards,
Tuan
I believe it is just something wrong with your settings. Could you please submit a support ticket sending me administrator account of your site so that I can check and correct the setting for you ?
Regards,
Tuan
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12 years 8 months ago #30707
by Patrick
Replied by Patrick on topic Re: Problem with custom field with group registration
Thanks for the quick reply.
Actually I found the solution. You where right, it had to do with the setting. I just needed to adapt the billing/profile field setting.
It's woking now the way I want.
Actually I found the solution. You where right, it had to do with the setting. I just needed to adapt the billing/profile field setting.
It's woking now the way I want.
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12 years 8 months ago #30755
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Problem with custom field with group registration
Great. Thanks for the update !
Tuan
Tuan
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