Event Booking Numbers Don't tally Up

  • kevind
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12 years 2 months ago #26293 by kevind
Event Booking Numbers Don't tally Up was created by kevind
Hi there,

I have events booking component installed on my clients site at kent cricket board.co.uk

They are telling me that they are having problems understanding who has booked on what event as the system is not doing what they expect.

For example:
The Event "One Day One Game" at kentcricketboard.co.uk/courses?task=view_event&event_id=23
In the summary area in the backend it says there are 44 people registered, yet when you look at the registrants tab there are only 3 people registered. Also they are receiving payments that dont seem to tie up to the numbers either.

Any help how to trouble shoot this is greatly appreciated.
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12 years 2 months ago #26318 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Event Booking Numbers Don't tally Up
Hi Kevin

Could you please submit a support ticket sending me administrator and FTP account of your site so that I can check it? The issue seems strange and I don't know the reason. Please give me access to the site, I will check and then tell you the reason.

Tuan

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