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Buying 2 events, only 1 confirmation email is sent
- Toolie
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12 years 6 months ago #21741
by Toolie
Buying 2 events, only 1 confirmation email is sent was created by Toolie
Hi there, my client sells seats to her webinars. For each webinar she sends a specific email containing the link to join along with the phone conference information.
Her customers often buy more than one event at a time, but Events Booking is NOT sending the email for each event. This is a very BIG problem we need solved ASAP. I have been through all of the settings i can find, but I don't see any place where I've missed setting this requirement.
I don't want to switch away from this component, but my client is very frustrated and is losing money over this.
Can you help?
Thanks,
Toolie
Her customers often buy more than one event at a time, but Events Booking is NOT sending the email for each event. This is a very BIG problem we need solved ASAP. I have been through all of the settings i can find, but I don't see any place where I've missed setting this requirement.
I don't want to switch away from this component, but my client is very frustrated and is losing money over this.
Can you help?
Thanks,
Toolie
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- Tuan Pham Ngoc
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12 years 6 months ago #21742
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Buying 2 events, only 1 confirmation email is sent
Hi Toolie
I am sorry but the system is not designed to work like that. The system only sent an email including booking details even if you book one or 10 events at a time . That's how the system designed to work, not a bug .
I am not sure whether there are any extension have the feature you requested. If you found one, maybe you will need to switch to that extension. If not, we will have to customize Events Booking to have the feature. From what I see, I believe none of existing extensions have this feature .
Tuan
I am sorry but the system is not designed to work like that. The system only sent an email including booking details even if you book one or 10 events at a time . That's how the system designed to work, not a bug .
I am not sure whether there are any extension have the feature you requested. If you found one, maybe you will need to switch to that extension. If not, we will have to customize Events Booking to have the feature. From what I see, I believe none of existing extensions have this feature .
Tuan
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12 years 6 months ago #21748
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Buying 2 events, only 1 confirmation email is sent
@Toolie: Please let me know your response ASAP so that I can continue working on the Authorize.net SIM plugin .
Tuan
Tuan
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12 years 6 months ago - 12 years 6 months ago #21776
by Toolie
Replied by Toolie on topic Re: Buying 2 events, only 1 confirmation email is sent
Hi Tuan, it's now morning here; I apologize for the delayed response. I too spent time last evening looking at other extensions and I didn't see any that would send multiple emails. So if you can customize yours to do so, it would be a real advantage for you and for us.
Please propose a price for such a customization. I believe you have my personal email and can contact me directly.
And yes, please we do need the Authorize.net SIM customization as well.
Many thanks,
Toolie
Please propose a price for such a customization. I believe you have my personal email and can contact me directly.
And yes, please we do need the Authorize.net SIM customization as well.
Many thanks,
Toolie
Last edit: 12 years 6 months ago by Toolie.
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