Custom Fee Fields Not Adding in Price

  • Chuck Hill
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12 years 7 months ago #19943 by Chuck Hill
Custom Fee Fields Not Adding in Price was created by Chuck Hill
Hello Tuan,

Since upgrading event booking a few weeks ago I noticed that when creating new events with custom fee fields that the fees are not added. I've tried everything I know to do and can't seem to locate the problem. I've even assigned field that I knew were working to a new event and it doesn't work.

Here is a direct link to the current problem event: ag4sc.com/index.php/component/eventbooki...iew_event&event_id=3

Also.... the paypal pro plugin stopped working as well. Works fine in JoomDonation still, but just not event booking.

Many thanks!
Chuck

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12 years 7 months ago #19959 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Custom Fee Fields Not Adding in Price
Hi Chuck

There must be something wrong with your settings. Please submit a support ticket sending me administrator and FTP account of your site so that I can check and fix it for you.

Regards,

Tuan

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12 years 7 months ago #20132 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Custom Fee Fields Not Adding in Price
Hi Chuck

I checked your site and found that you didn't set Fee Field property of the custom field to Yes and it causes the error. Please edit the custom fields, set Fee Field to Yes and It will work as expected.

Regards,

Tuan

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12 years 7 months ago #20133 by Chuck Hill
Replied by Chuck Hill on topic Re: Custom Fee Fields Not Adding in Price
Hello Tuan,

That is incorrect.... All of the custom fields WERE and ARE set to "Yes" for fee field. Just checked and tested again... no luck....

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12 years 7 months ago #20134 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Custom Fee Fields Not Adding in Price
Hi Chuck

I haven't checked all the custom field. But please look at the custom field with ID = 28. See the attached screenshot !

Tuan
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12 years 7 months ago #20136 by Chuck Hill
Replied by Chuck Hill on topic Re: Custom Fee Fields Not Adding in Price
I didn't catch that particular one, but all the others are and were set correctly... see attached. I've been using the custom field fee feature for 2 years on event booking and this is the first time I had issues.
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12 years 7 months ago #20137 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Custom Fee Fields Not Adding in Price
Could you let me know the ID of that custom fields so that I can check it ?

Tuan

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12 years 7 months ago #20138 by Chuck Hill
Replied by Chuck Hill on topic Re: Custom Fee Fields Not Adding in Price
31 & 32

thanks!

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12 years 6 months ago #20408 by Chuck Hill
Replied by Chuck Hill on topic Re: Custom Fee Fields Not Adding in Price
Any luck in finding the problem?

Many thanks..

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12 years 6 months ago #20409 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Custom Fee Fields Not Adding in Price
Sorry Chuck. I forgot to check the issue because you did not reply to the ticket. I will check it shortly and have it fixed today !

Tuan

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