Blank screen after pressing Process Registration

  • Deidra Wood
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13 years 5 months ago #18111 by Deidra Wood
I'm getting a blank screen after I press the Process Registration button. After pressing the button the registrant is added to the database but no e-mails are being sent out and there isn't a final thank you message on the screen, it's just blank. :( Can someone please provide me with some assistance? I'm supposed to have the site go live on Friday and if this isn't resolved I could be in big trouble.

Thanks for your assistance!

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13 years 5 months ago #18175 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Blank screen after pressing Process Registration
Dear Deidra

I am really sorry for lately response. My father in law died and I could not work in the last few days (just come back to office in last night). I believe it is something on your site causing the issue, please submit a support ticket sending me administrator and FTP account of your site so that I can check and fix it for you.

Regards,

Tuan

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  • Deidra Wood
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13 years 5 months ago #18224 by Deidra Wood
Hello Tuan,

I'm so sorry to hear about your loss. Due to the fact that I had to go live with my website for registration, I ended up having to change the setup to have the workshops as custom fields. The only problem is now I won't be able to limit how many people sign up for each workshop. I mistakenly overwrote my test site so as soon as I get it back up and running I will give you my admin info so that you can possibly help me for future registrations.

Thanks!

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13 years 5 months ago #18235 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Blank screen after pressing Process Registration
OK Deidra. As soon as you are ready, please let me know and I will look at it right away .

Tuan

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