Email Confirmations

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13 years 4 months ago #17916 by Stewart Page
Email Confirmations was created by Stewart Page
Hi

I have configured the conference, and can successfully register a delegate, but I am not receiving an confirmation emails either to the administrator or the delegate. I also use Fox Contact on the site, and emails work successfully with that module, so I know the site can send emails OK.

Any suggestions would be really helpful, as the site needs to go live next week.

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13 years 4 months ago #17931 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Email Confirmations
Hi

Could you please let me know what payment method you are using so that I troubleshot it futher ?

Tuan

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13 years 4 months ago #17977 by Stewart Page
Replied by Stewart Page on topic Re: Email Confirmations
Sorry Tuan for the delay in replying. We are using WorldPay.

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13 years 3 months ago #18057 by Stewart Page
Replied by Stewart Page on topic Re: Email Confirmations
Hi Tuan

Sorry to bother you, but is there any news on this problem we have?

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13 years 3 months ago #18078 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Email Confirmations
Hi Stewart

Could you please contact me via Skype and talk to me when you are online so that we can troubleshot this issue together ? My Skype nickname is tuanpnves.

Regards,

Tuan

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13 years 3 months ago #18227 by Stewart Page
Replied by Stewart Page on topic Re: Email Confirmations
Hi Tuan

I have also realised that is WorldPay decline the payment, the delegate is still being registered. This would be a real concern given the price of our tickets.

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