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Not receiving cancellation emails
- KThackston
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12 years 9 months ago #17552
by KThackston
Not receiving cancellation emails was created by KThackston
Hi!
I've double checked all of my settings. When a client cancels their registration, they see the on-screen confirmation, but they are not receiving the actual cancellation email.
All admin are receiving their emails but the clients are not. Please advise how this can be fixed.
www.scrttc.com
Katherine
I've double checked all of my settings. When a client cancels their registration, they see the on-screen confirmation, but they are not receiving the actual cancellation email.
All admin are receiving their emails but the clients are not. Please advise how this can be fixed.
www.scrttc.com
Katherine
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- Tuan Pham Ngoc
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12 years 9 months ago #17560
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Not receiving cancellation emails
Hi Katherine
It is how the extension designed to work, no bug here. When someone cancel his registration, the system will only send notification to administrators, it doesn't notify the owner in this case .
Regards,
Tuan
It is how the extension designed to work, no bug here. When someone cancel his registration, the system will only send notification to administrators, it doesn't notify the owner in this case .
Regards,
Tuan
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