Not receiving cancellation emails

  • KThackston
  • Topic Author
  • Offline
  • Senior Member
  • Senior Member
More
12 years 9 months ago #17552 by KThackston
Not receiving cancellation emails was created by KThackston
Hi!
I've double checked all of my settings. When a client cancels their registration, they see the on-screen confirmation, but they are not receiving the actual cancellation email.

All admin are receiving their emails but the clients are not. Please advise how this can be fixed.

www.scrttc.com

Katherine

Please Log in or Create an account to join the conversation.

More
12 years 9 months ago #17560 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Not receiving cancellation emails
Hi Katherine

It is how the extension designed to work, no bug here. When someone cancel his registration, the system will only send notification to administrators, it doesn't notify the owner in this case .

Regards,

Tuan

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham Ngoc