Not getting registrant info when using Paypal

I'm using version 1.4.4. When a user pays with Paypal, EB does not make a record of the registrant. They are not in the list of Registrants.

The user gets all the proper confirmations. The user gets redirected back to my website after paying and EB shows a "Registration Completed" confirmation. I am getting the payments, too. But I have no record of my registrants

Please help.

Hi

It seems your Paypal account has IPN turned off for some reasons and It causes the issue. Could you please login to your Paypal account, access to History -> IPN History to see whether there are any IPN messages sent from Paypal to your site ?

Regards,

Tuan

Tuan, thanks for your help... IPN was not enabled. We enable it, and then tested again, and we're still having the same problem. We do see the IPN messages sent from Paypal back to the site. And we do get a confirmation screen from EB after paying at Paypal, but the registration record is not created. No record of the registrant

Any ideas on how to fix the problem?

We are also having a very similar issue (exactly as the previous user described) where we will not get new registrations added into the database, but 36-72 hours later, they actually will suddenly be put into the database and we get our e-mail notifications after that very long pause.

I'll also check the setting you spoke about, but we just upgraded from Joomla 1.6 to 2.5 and updated the plugin to 1.4.4.

Thanks again Tuan...

Russ Frizzell

walkinthedog wrote: Tuan, thanks for your help... IPN was not enabled. We enable it, and then tested again, and we're still having the same problem. We do see the IPN messages sent from Paypal back to the site. And we do get a confirmation screen from EB after paying at Paypal, but the registration record is not created. No record of the registrant

Any ideas on how to fix the problem?

=> In this case, please submit a support ticket sending me administrator and FTP account of your site so that I can check it for you .

Regards,

Tuan

rfrizzel wrote: We are also having a very similar issue (exactly as the previous user described) where we will not get new registrations added into the database, but 36-72 hours later, they actually will suddenly be put into the database and we get our e-mail notifications after that very long pause.

I'll also check the setting you spoke about, but we just upgraded from Joomla 1.6 to 2.5 and updated the plugin to 1.4.4.

Thanks again Tuan...

Russ Frizzell

Hi Russ

When someone register for an event at your site and completed Payment at Paypal, Paypal will send an IPN message to Event Booking so that Event Booking know about this payment and update registration status from "Pending" to "Paid". In your case, it seems the IPN messages from Paypal were delayed for some reasons (it might happen in case Paypal is too busy). However, this issue should not happen all the time (it is rarely happens).

So in this case, I believe it just happens only one or two times, not all the times on your site. Is that correct ? If it is the case, then we cannot do anything in this case because the extension reply on Paypal IPN messages to work .

Regards,

Tuan

Hi Tuan...

On the Paypal site, indeed IPN was turned off, but to turn on, we are asked for an IPN URL to put in. Can you point me in the right direction on what that URL should be?

Thanks so much for the help...

Russ

Hi Russ

You can simply enter yourdomain.com/index.php . (replace yourdomain.com with your actual site URL) .

Regards,

Tuan

Hi Tuan,

My situation is slightly different. I am using 1.4.5.

My registrants are showing up correctly but when they pay using Paypal, they are not being flagged as paid. I have IPN turned on in Paypal and I can see the history, I am also receiving the confirmation email from Paypal.

I have tried putting a valid email address in the configurations - Notifications and then clearing that field and using the default site email but with no success.

Any help appreciated.

Regards
Linda.

Hi Linda

Could you please look at the IPN message from Paypal to see what's the status of it ?

Tuan