No email, no record in registrants after transacti

I am very puzzled ...

People tell me that they have signed up for an event but neither them or me get a confirmation email and they are also not registered under REGISTRATIONS. Interestingly enough the payment is captured by Paypal!!!

This only happens if they use the Paypal payment option ... the offline payment option seems to work fine.

Please help. Thank you.

PS: I am using Eventbooking 1.4.4. even though I think it should have updated to 1.4.5 as I downloaded the last file on 14th March 2012.

Hi

The latest version is 1.4.4 , 1.4.5 is still in the development, so basically, you are having latest version .

The problem might cause by a plugin on your site or your Paypal account. Could you please login to your Paypal account, access to History -> IPN History to see whether there are any IPN messages sent back to your site after users completed a registration ?

Regards,

Tuan

I have checked Paypal as suggested, here is what I found:

Message ID: xxxxxxx760W
Date/time created: 22/04/2012 13:38 AWST
Original/Resent: Original
Latest delivery attempt date/time: ---
Notification URL: all-is-well-in-all-of-creation.com/index...ent_method=os_paypal
HTTP response code:
Delivery status: Disabled
No. of retries: 0
Transaction ID: xxxxxxxxxxx4G
IPN type: Transaction made

Also, i have noticed that the "The IPN feature is turned off." Should I turn it on? Well, the payments did work before.

Thank you.

Having same issue - what is the solution?

I am getting IPN history status of retrying should i change any settings in paypal?
Date/time created Message ID Status Transaction ID
24/01/2013 10:06 GMT xxxxxxxxxx Retrying xxxxxxxxxxxxxx

My IPN in paypal is enabled

The problem in my situation was that somehow Paypal was not able to resolve to my domain name which has all these "dashes" in it. I used a "normal" domain name and voila it worked.

On Twd wrote: I am getting IPN history status of retrying should i change any settings in paypal?
Date/time created Message ID Status Transaction ID
24/01/2013 10:06 GMT xxxxxxxxxx Retrying xxxxxxxxxxxxxx

My IPN in paypal is enabled

That means the IPN message is blocked on your site for some reasons. Usually, this happens if you used a security plugin like RS Firewall or AdminTools Pro. You can submit a support ticket sending me administrator and FTP account of your site so that I can check and solve it for you.

Tuan

Tuan Pham Ngoc wrote:

On Twd wrote: I am getting IPN history status of retrying should i change any settings in paypal?
Date/time created Message ID Status Transaction ID
24/01/2013 10:06 GMT xxxxxxxxxx Retrying xxxxxxxxxxxxxx

My IPN in paypal is enabled

That means the IPN message is blocked on your site for some reasons. Usually, this happens if you used a security plugin like RS Firewall or AdminTools Pro. You can submit a support ticket sending me administrator and FTP account of your site so that I can check and solve it for you.

Tuan

What changes need to be made in AdminTools Pro to solve any IPN message blocks for Event Booking?
Thank you.