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Registrants not appearing in Event Booking
- viv
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13 years 1 month ago #14727
by viv
Registrants not appearing in Event Booking was created by viv
I recently held an event with hundreds of registrations and the system worked beautifully but at the end when I went to reconcile the Paypal payments received to the registrants in Event Booking there were a few (6) that did not appear in Event Booking listing.
So I took a look at the database and all the information for these registrants was there but the record was unpublished. I realised that three of these names had apostrophes in them eg O'Connor, O'Reilly and O'Neill so I wondered whether this might be a known bug. Can you please tell me if there is a fix for this?
I don't know about the other three though. There is nothing different about them to help me identify what might have gone wrong. Can you tell me if there are known problems between Paypal legacy payments and Event Booking?
Many thanks for your help.
Viv
So I took a look at the database and all the information for these registrants was there but the record was unpublished. I realised that three of these names had apostrophes in them eg O'Connor, O'Reilly and O'Neill so I wondered whether this might be a known bug. Can you please tell me if there is a fix for this?
I don't know about the other three though. There is nothing different about them to help me identify what might have gone wrong. Can you tell me if there are known problems between Paypal legacy payments and Event Booking?
Many thanks for your help.
Viv
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- Tuan Pham Ngoc
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13 years 1 month ago #14733
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Registrants not appearing in Event Booking
Hi Viv
I believe this issue with special character was fixed long time ago. So I think you are using an old version of the extension. Please download latest version and upgrade to your site to get the issue fixed .
Regards,
Tuan
I believe this issue with special character was fixed long time ago. So I think you are using an old version of the extension. Please download latest version and upgrade to your site to get the issue fixed .
Regards,
Tuan
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