No confirmation or notifcation emails after paypal

Hi

When someone registers for an event and pays by Paypal, no confirmation email is sent to them, and no notification email is sent to the administrator. They do however show up in registrants.

For those who register with offline payments the confirmation email is sent as well as the notification email.

Am I missing a setting for the Paypal payments? On the test site for paypal payments, the emails worked, but not now on the live site.

Please advice.
Thanks,
Kristen

I can confirm this issue in EB 1.4.3 and 1.4.4 - please take a look at it...

Nobs,

Do you have more than 1 email address in the notification field (under configuration - messages)?

A registration just went through with Paypal and this time it worked. I had not done anything on my end apart from reducing the number of people receiving the email from 2 to 1....just curious if this is what might have fixed it.

Thanks,
K

Hi

In this case, there are two reasons could cause the error :

1. Your mail server didn't work at the time of your first registration .

2. In case you have more than one email entered, you might entered it in wrong format. The correct format is that the emails need to be seperated by comma character (for example email1@domain.com,email2@domain.com)....

Tuan

Hi,

nope, only 1 e-mail adress under configuration -> messages.

Still no notification after paypal payment and also no entry of the new customer in the DB. So the only thing we have is the paypal payment.

Nobs

Hi Nobs

Could you please follow the instruction below :

1. Login to your Paypal account .

2. Access to History -> IPN History to see whether there is any IPN Message posted back to your site after somone make payment. If there are messages, can you check status of the message ?

Tuan

Nobs,

Do you have "Show Pending Registrants " set to "yes" under "configurations - general"? That might be why you are not seeing them appear in your DB.
K

Hi,

@kristen: No, this function is actually set to "No" - the issue was also in 1.4.3 and this setting is new in 1.4.4 so I think this can´t be the reason.

@admin:

The staus of the IPN messages in Paypal is "failed" (403 - Forbidden) - but the amount was booked as it should. Do you need further informations?

Nobs

hello, i also have this problem...

@Nobs : Sorry for lately response. I was busy in the last few days to working on a new extension (also fixed a small bug in version 1.4.4 of Event Booking) .

The IPN message status is 403 means your site having a plugin (Like AdminTools Pro Or RS Firewall....) block all the IPN messages from Paypal. Thats the reason the no registration records from back-end, no emails sent..... . In this case, please submit a support ticket tiving me administrator and FTP account of your site so that I can check it for you .

@juliansr : The same might happens with your site. Do you might submit a support ticket giving me access to your site so that I can check it ?

Tuan