Total Amount not showing correctly on summary

Hi,

Not sure if this is a bug, or something I am not doing correctly.

I have several possible sessions for a day camp ($295 each session).

In addition to these, I have made custom fields for add ons:
-$25 registration fee (mandatory, set value to 25, made it a fee field)
- daycare service $115 per session, which is optional (value set to 115, and I made it a fee field).

In the shopping cart when someone selects these add ons, the correct total amount is shown.

However in the confirmation email, and confirmation page the total amount shown [AMOUNT] only reflects the event fees ($295), not the additional add-ons.

How can I get a grand total amount to appear on these confirmation pages and emails where the [AMOUNT] is? If it does not appear here, it will be very confusing for the register to know what the total amount is that they need to pay.

Thanks for your help!
Kristen

Hi Kristen

Could you please make a screenshot explain the issue so that I can understand it ? Also, can you send me the link to your site so that I can check it myself ?

Regards,

Tuan

Hi Tuan,

Here is the link to my site:

www.centrepreville.com/en/summer-camp-20...tegory&category_id=1

Attached are screenshots illustrating the problem with the "total amount" on the summary pages. The problem also occurs in the thank you email messages, actually anywhere where I use the formula [AMOUNT].

In this example, I am registering for one session of day camp ($295).
There is a mandatory $25 fee added to the order
And I added daycare as an add on which is another $115

The cart reflects the correct total amount which should be $435, but everywhere else the order is summarized the "total amount" is shown as only $295.

This is will be too confusing for the clients. Can you please help me? This is quite urgent as we are suppose to go Live with the registration tomorrow.

Thank you for your help, and please let me know if you need more info.

Regards,
Kristen

Sorry, only 1 screenshot uploaded, let me zip them all here so you can see what I mean more clearly.

Thanks

Any luck with the solution? I sent my files last Thursday via email, if you did not receive them, please let me know.
I need to get this sorted ASAP.

Thanks,
Kristen

@Kristen: It seems I didn't receive your email. Could you please submit a support ticket ?

Tuan

Hi Tuan,

I have created a new support ticket #4787, with the information you required along with the screenshots.

Please confirm you receive the information this time.

Thanks,
Kristen

This seems to be a common problem..., one that I'm facing, too. Has anyone received assistance or found a solution?

I sent Tuan access to the backend of my site and he was able to fix it. Not sure what he did however! Best to submit a support ticket and have him take a look.

This is pretty old, however I am in need of the same thing.

was this feature added, or is the solution documented somewhere?

Thanks.