Registration not showing up with paypal sandbox

Hi there,

I have successfully registered a sample user for many events using an offline payment choice. Proper message is displayed to sample user, registration shows in Registration History, the sample user shows up under Registrants and the sample user has been able to cancel registration as well.

I now set up a paypal sandbox account to test, and registered the same sample user for another event and chose paypal for payment.

I am directed to paypal sandbox (I have paypal mode set to test) and complete the payment successfully.

I am not auto directed back to the site, but after clicking another box, I am taken back to the site and see an acknowledgement on screen to the sample user that they have registered for the event.

However, no event actually shows up in sample user's Registration History, nor is there a record of any registration under Registrants.

Is this because I am using paypal test mode and it will actually work when the site is paypal live, or is there a fix you can provide to correct the issue.

If there is a fix provided, can you advise where to make the adjustment please. I've customized css, fields and translation files and don't want to lose what I have going.

I will be purchasing your EB paypal pro plugin next, but need to have the existing direct line feature working successfully first, as it will continue to be an option.

Thanks in advance for your help!
intrigue

Hi intrigue

Is your site on a local computer or on a live server ? Is your site on Live Mode or in Test Mode ? If your site is on a live server and it doesn't work, that mean there is something special with your site. Please send me administrator and FTP account of your site (via support ticket system) so that I can check it for you !

Regards,

Tuan

Hi Tuan,

As mentioned, Events Booking is in paypal test mode, not live mode.
I am working on my local server, but will upload to a live server today and test registration through paypal sandbox there.

If I still experience issues, I will put in a support ticket with admin and ftp details so you can have a look.

Thanks,
intrigue

I am working on my local server

=> That's the reason it doesn't work with Paypal . Paypal IPN cannot reach a local computer to notify about payment, so the payment status of the registration record is not updated and email is not sent. As soon as you move it to a live server, I believe everything will work fine !

Regards,

Tuan

Thanks for the quick response Tuan,

I actually just finished uploading to a live server and tested registration through paypal. Everything worked out perfectly!

Thanks again,
intrigue

Hello again...

As mentioned in my last post, registration through paypal sandbox worked perfectly.

Now I have tested the feature of my registered user to cancel their registration.
When I click cancel, the screen displays Your registration was cancelled, however, above this, a notice appears reading:
"You must provide at least one recipient email address."

I've looked throughout Event Booking to see if I have missed setting something, but can't seem to find anything missing.
Can you advise what is wrong please...

Thanks again!
intrigue

@intrigue : Please see my response on support ticket. Basically, you entered wrong format for notification emails. Just correct it follow my suggestions and It will be working fine !

Regards.

Tuan

Thanks Tuan,

I did indeed follow your directions and this fixed my issue!

intrigue