payment status registration

  • jkosick
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2 years 3 months ago #148432 by jkosick
payment status registration was created by jkosick
Would it possible to add pending as an option to hold a paid registration seat?

Currently we are accepting Purchase Orders for government organizations to register using the Check Payment option during registration. We give a period of time to receive the check or we cancel their registration. We also use the Credit Card and deposit feature.

The issue with the current setup is EB shows it as paid in the system to hold the seat, so it confuses the registrant thinking we have received the payment. From our end it makes it hard to know easily who still needs to pay. So having the option to show it as pending would help to know who still needs to pay quickly, but still allow the seat to be held. 

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2 years 3 months ago #148437 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic payment status registration
Hello

You can use Pending status, too. But for these records with Pending status, you will need to set Payment Method to offline payment (os_offline) and these records will be counted

Regards,

Tuan

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2 years 2 weeks ago #150293 by Wynand Louw
Replied by Wynand Louw on topic payment status registration
Hello Tuan

We also have corporates that book with us. Setting the offline EFT to pending sends eventually a cancellation message and cancels the registration. This is a challenge since the other option is to set it to "Paid" on the Offline EFT settings, but that causes the above issue that we now have to reconcile with the bank statements. Is there a way to have something in between "Pending" and "Paid"?

We might only receive the payment from these corporates 30 days or so after the event. The auto cancellations on pending cause a lot of confusion and frustration to the clients, even if we have to then set that manually from pending to "In Payment" as a pending process before we allocate the status as paid after the actual payment is received.

Any other suggestions will be appricated.

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2 years 1 week ago #150549 by Wynand Louw
Replied by Wynand Louw on topic payment status registration
Hi Tuan, any ideas on this?

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2 years 2 days ago #150817 by Wynand Louw
Replied by Wynand Louw on topic payment status registration
Is there a way that the pending status does not cancel the registration?

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2 years 2 days ago #150825 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic payment status registration
Hello Wynand

Yes. You can find Events Booking - Offline Payment Handle plugin, click on it to edit. Set Number Days To Cancel Registration parameter to 0 and the system won't cancel registration for offline payment in case payment is not received after certain days

Tuan
The following user(s) said Thank You: Wynand Louw

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