Unable to get the size of the image

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3 days 16 hours ago #175025 by Mary
I am unable to check out because I keep gettng an error.  

TCPDF ERROR: [Image] Unable to get the size of the image: wallflowerbling.com//media/com_eshop/pro...dant-clear-50x50.png

Am I supposed to make all these resized images?  or does the application grab the uploaded image and resize it for the invoice, email etc

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  • Giang Dinh Truong
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3 days 8 hours ago #175033 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Unable to get the size of the image
Hello Mary,

Thank you for submitting the question here. Please go to EShop -> System -> Configuration -> Invoice tab, at "PDF Image Path", choose Relatively instead of Absolutely, then Save the Configuration and test again if the problem was resolved or not.

Sincerely, Giang

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1 day 15 hours ago #175047 by Mary
Replied by Mary on topic Unable to get the size of the image
I did that but it didn't work. The image is there. I can open it in a new tab.

wallflowerbling.com/media/com_eshop/prod...hain-clear-50x50.png

however in the error there is a double slash after .com//media when the error happens.

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1 day 8 hours ago #175056 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Unable to get the size of the image
Hi again Mary,

Please submit a new ticket to EShop category to send me the super admin account to your site so I can help you to check and find the reason of issue for you.

Sincerely, Giang

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