Paid orders not generating email or invoice.

  • Sharon English
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1 year 4 days ago #157837 by Sharon English
Paid orders not generating email or invoice. was created by Sharon English
For some reason Eshop is suddenly not generating an invoice or sending notification of completed payment after a sale.
We are receiving the payment notification from PayPal but Eshop is not changing order to complete.
Even if we manually change the order to complete no emails are being sent.

Can you please advise?

Thank you Sharon

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  • Giang Dinh Truong
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11 months 1 week ago #158232 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Paid orders not generating email or invoice.
Dear Sharon,

That's sound like an outstanding issue. Please submit a new ticket to EShop category to send me the site information there so I can help you to check.

Hope to hear back from you soon.

Sincerely, Giang

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8 months 2 weeks ago #159848 by Lee-Anne
Replied by Lee-Anne on topic Paid orders not generating email or invoice.
Was there a fix for this as I am experiencing the same issue?

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8 months 2 weeks ago #159869 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Paid orders not generating email or invoice.
Dear Lee Anne,

What's payment plugin that you are using on your site?

Sincerely, Giang

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