Topic without Answer

Hi Giang,
we are still waiting for your help to our ticket id: 124189. We created this ticket on 16th november and until today is this ticket without answer. We paid for your component which does not work correct so we expect your help to solve the problem. I do not know how to emphatically say, that we need the e-shop works correctly.
Thank you
Best regards,
Jiri

Dear Jiri,

I am sorry for missing your ticket. I took the time to look at it and just replied you there. Please following up the ticket system to get my supports there.

Sincerely, Giang