New orders not being notified

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8 months 1 week ago #150862 by David
New orders not being notified was created by David
We have just upgraded to current version of Joomla (3.10.6.) and EShop (3.5.4), Oos_stripecheckout (1.0) but the changes described below are still happening:

We've noticed a change in orders in the past few weeks (before upgrading Eshop). See the attached image.
In the payment description fields in Stripe the payment ID is now showing "Payment for Order #1234" and the customer filed is showing the customer's email instead of the customer ID. In the Eshop order admin the Stripe Transaction ID is also missing.

The big issue with all of the above however is that admin and customer order emails are no longer being sent. If an order status is manually changed the email is sent.

Any help appreciated.

 
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8 months 6 days ago #150872 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic New orders not being notified
Hello David,

Thank you for submitting the ticket here. I think the reason because you didn't setup the webhook in your Stripe Dashboard properly.

Please check to make sure that you do that and test again.

If it does not still work, please submit a new ticket to EShop category to send me the your site information so I can help you.

Sincerely, Giang

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8 months 6 days ago #150887 by David
Replied by David on topic New orders not being notified
Thanks so much for the reply Giang. The Stripe hook was the first thing we checked and that is working fine and showing no errors.
I'll open a support ticket now.

- David

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8 months 5 days ago #150899 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic New orders not being notified
Hello David,

Thank you for that. I will look at the ticket and get back to you there.

Sincerely, Giang

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