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Test emails admin/customer - No embed images. French Client received english?
11 months 2 weeks ago - 11 months 2 weeks ago #149677
by Patrick Toulze
Test emails admin/customer - No embed images. French Client received english? was created by Patrick Toulze
I was just starting to test & personalized emails admin/customer
First test of the most important emails —> the Customer Notification Email & the Admin Notification Email
1 serious problem and a MAJOR one
• The serious problem:
• Embed image are not working.
— My customer want is logo on all is web eshop correspondance
I start the right way to do that professionaly with a Google Drive public hosted image that work perfectly on my computer mail program. Sadly, The image is missing when receive.
I try to embed it directly in the email by the editor, and there 2 no image are receive
No attachment - No view it online ?????
• The MAJOR one ( cannot use eShop.... )
—> French Eshop customers buying on the french side of the website receive the English Customer Notification Email?????
Even if my main Language is French and the Customer Notification Email is translated/customized to both English/french
As administrator I receive the correct french Admin Notification Email...
Its simple and logical and should be the minimum for a multilingual component
—> Customers that enter their orders on the french ESHOP NEEDED to receive all messages from the system in FRENCH
—> Same for English customers.The legal address of the store is Québec Canada and that type of language problem can easily be signal to the french or English language authority resulting in heavy fines and store closure.
————————————————————————————————————————————————
For now, we stopped all development with eShop, waiting impatiently for your response.
With all the time invested (almost finished) and the timing for our website to be online, I can’t even explain how damaging this can be. It will be devastating for our project.
Hopefully, it’s just a setting or bug that can be fixed soon...
————————————————————————————————————————————————
SETTINGS IN ESHOP
EMAIL RECEIVE BY FRENCH ESHOP TO CUSTOMER
You see the english translation of the above french side
First test of the most important emails —> the Customer Notification Email & the Admin Notification Email
1 serious problem and a MAJOR one
• The serious problem:
• Embed image are not working.
— My customer want is logo on all is web eshop correspondance
I start the right way to do that professionaly with a Google Drive public hosted image that work perfectly on my computer mail program. Sadly, The image is missing when receive.
I try to embed it directly in the email by the editor, and there 2 no image are receive
No attachment - No view it online ?????
• The MAJOR one ( cannot use eShop.... )
—> French Eshop customers buying on the french side of the website receive the English Customer Notification Email?????
Even if my main Language is French and the Customer Notification Email is translated/customized to both English/french
As administrator I receive the correct french Admin Notification Email...
Its simple and logical and should be the minimum for a multilingual component
—> Customers that enter their orders on the french ESHOP NEEDED to receive all messages from the system in FRENCH
—> Same for English customers.The legal address of the store is Québec Canada and that type of language problem can easily be signal to the french or English language authority resulting in heavy fines and store closure.
————————————————————————————————————————————————
For now, we stopped all development with eShop, waiting impatiently for your response.
With all the time invested (almost finished) and the timing for our website to be online, I can’t even explain how damaging this can be. It will be devastating for our project.
Hopefully, it’s just a setting or bug that can be fixed soon...
————————————————————————————————————————————————
SETTINGS IN ESHOP
EMAIL RECEIVE BY FRENCH ESHOP TO CUSTOMER
You see the english translation of the above french side
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11 months 1 week ago - 11 months 1 week ago #149770
by Patrick Toulze
Replied by Patrick Toulze on topic Test emails admin/customer - No embed images. French Client received english?
Thanks Giang for your patience!.
Both problem with the image and the language of emails is resolved.
Forget my precedent posts
Both problem with the image and the language of emails is resolved.
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